FAQ

Can we ship directly from China?

Yes. This is the recommended route. We are optimized to handle imports directly from the manufacturers. We are situated in a Special Economic Zone (SEZ) which handles hundreds of containers daily, and can provide process your imports in an efficient manner.

Can we ship directly from X?

Yes. We can handle imports from all over the world.

What is an SEZ?

Special Economic Zones (SEZ) are specially-regulated and targeted towards export oriented businesses. SEZs enjoy several benefits like minimal regulatory framework, no tarrifs on imports or exports, cost efficient power and water supply. Due to these benefits we enjoy a stable and predictable business environment, which gives us a unique advantage to host crypto mining entities.

Do you have a minimum hosting size?

Our minimum order is 10KW with a 1-year lease.

I have a custom mining rig. Can you host it?

Yes. Please get in touch with us if you are looking for custom rack mounting or any other specific needs.

How do I connect to my miners and/or manage them?

We provide a VPN with dedicated VLAN for your hosts.

Can you reboot my miners?

Yes, we provide a remote service.

Can you fix my miners?

We have maintenance staff on-site for basic/intermediate maintenance and monitoring.  For advanced repairs, we have a logistics team that can help pack and ship units to manufactures for repair.

How long does it take to get my miners set up?

It takes approximately 3-5 business days once we receive your miners before they are up and running.

What is the climate at your facility?

Outdoor temperatures range between 18deg C and 42deg C.  Humidity level is 74%.  We use closed loop cooling and are isolated from the outdoor temperature.

How stable is your power? Do you have power brownouts?

We are located within an SEZ along with over a dozen fortune 500 companies like PepsiCo, Colgate and Foxconn. The SEZ supplies three-phase power with dedicated captive power production facilities and national grid connectivity. We have UPS backed power supply and redundancy systems in place.

What is your network uptime?

We have had 99.99% network uptime in the last one year.

Do you have facility expansion plans?

Yes. We are continuing to expand our capacity to meet customer demand.

How secure is your facility?

We have 24/7 security and on-site maintenance staff inside the facility.  The surrounding area is also patrolled by SEZ security. Access within the SEZ is restricted to tenants.

How do you take payments?

We accept crypto: BTC, LTC, ETH, XRP, DASH, ZCASH, and wire and credit card payments through our online payment system.

Can we contact you for services other than hosting?

Yes. We have active R&D in various blockchain services and would love to chat. Send us a message!